FREQUENTLY ASKED QUESTIONS
Information on our store during this COVID 19 period.
We are an online store so we are always open.
Your orders will be processed as usual unless specified at the respective product information or check out page.
Shipments will be processed as indicated on the product page.
Some products might take slightly longer than usual and this will be indicated at the information or check out page.
Q: "I am nervous about products being shipped. What precautionary measures are you taking?"
Rest assured our shipping facilities have already taken health and safety measures to ensure that all packages are handled safely, hygienically and the staff have been trained on updated safety protocols.
In any case the virus do not survive on the packaging for more than 5 days and the average delivery time is usually longer than 7 days.
If you need to contact us, you can reach us anytime via the whatsapp button on the lower right corner of our website. Or email us at: firstname.lastname@example.org
Here you'll find the answers to the most common questions our customers have!
We are using a wide range of high quality packaging materials.
HOW LONG AFTER ORDERING IS MY ORDER SHIPPED?
We typically ship all orders within 3 business days.
WHICH CARRIER DO YOU USE?
We ship all items with worldwide established carriers like DHL and FEDEX unless sepcified by client.
International orders are shipped tracked with DHL. Shipping costs vary per order/shipment and will be specified in the proforma invoice. Payment will be in advance before despatch of orders unless clients have a credit account with suppliers.
HOW LONG DOES IT TAKE TO ARRIVE?
Usually the travel time of the order takes about 5 to 7 days from European region. From the rest of the world approx 5 - 12 working days. These time frames are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.
We normally would provide the carrier's tracking reference so that you can track the arrival of your order.
I DIDN'T RECEIVE MY ORDER.
Please contact our support team, quoting your order number from the confirmation email / SMS message. We'll help track down your order.
WHAT ABOUT CUSTOMS FEES/TAXES?
We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information and documentation for customs authorities.
It's unusual for orders of 1-2 items to attract customs fees, except in countries where all international packages are charged (e.g Malaysia, Thailand, Indonesia and Phillipines). If fees are charged by customs, they are payable by the recipient.
MY ITEM IS DAMAGED/INCORRECT, WHAT DO I DO?
Please contact our support team for any items that arrived damaged, defective, shortage or the wrong item arrived, including a photo of the item.
We'll sort out the problem with you or when necessary arrange for a replacement item to be sent to you as soon as possible. Please do not return items to us without authorization from support first.
CAN I RETURN MY PURCHASE?
Due to the nature of the product being fabrics, once ordered, cut and delivered returns are not acceptable unless item was wrongly delivered.